Troubleshooting

Oops. Has something gone wrong for you? These articles may help.

Gemma avatar Jacob Marshall avatar Larissa Devereaux avatar +1
10 articles in this collection
Written by Gemma, Jacob Marshall, and Larissa Devereaux and 1 other

Viewing to-dos using the Adobe CC add-on

Can’t see the pins in InDesign? Can’t see the to-do list in the add-on at all?
Gemma avatar
Written by Gemma
Updated over a week ago

Why aren’t my Adobe Typekit fonts working in my website proof?

If your URL proof isn’t displaying fonts correctly, go into your Adobe Typekit settings and grant PageProof access to your custom fonts.
Jacob Marshall avatar
Written by Jacob Marshall
Updated over a week ago

Proof taking a long time to upload?

Is your proof in your outbox and taking a long time to process? This could be the reason why...
Larissa Devereaux avatar
Written by Larissa Devereaux
Updated over a week ago

PageProof Email going to Junk or Spam

Notification emails going to Junk or Spam in Outlook or Office365
Marcus avatar
Written by Marcus
Updated over a week ago

What to do when your website owner doesn’t allow the site to be embedded and you can’t create a proof

Some website url links are not able to be embedded, something PageProof requires to allow reviewers to see the url proof.
Gemma avatar
Written by Gemma
Updated over a week ago

How to get your proofs looking beautiful

Think about physical dimensions, resolution quality and fonts to ensure your reviewers get the best experience when they leave feedback.
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Written by Gemma
Updated over a week ago

Need some help?

If you’re having an issue, or simply need some advice or help, let us take a look at your proof to see what you’re seeing.
Gemma avatar
Written by Gemma
Updated over a week ago

Seeing a blank screen for an html or url proof?

If you can’t see an html or url proof that has been sent to you for review, there are a couple of reasons this could be.
Gemma avatar
Written by Gemma
Updated over a week ago

Ensuring emails get through

We do everything we can to ensure proof invitation emails are unfiltered by spam systems, but here some things your IT can do as well.
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Written by Gemma
Updated over a week ago

I can’t see the proof

If you think you should be seeing the proof but can’t, it might be because of one of these three reasons.
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Written by Gemma
Updated over a week ago