Request unlock

If the proof has been locked for review by a gatekeeper or approver, you can request that the proof is unlocked to use your red pen.

Gemma avatar
Written by Gemma
Updated over a week ago

When a proof has been locked for review by an approver, the red pen is no longer available to other reviewers on the proof. A locked proof will display a lock icon on the proof tile, and in the bottom right-hand corner of the proofing screen.

Lock icon

To request a proof be unlocked

Open the proof and click or hover over the lock icon, then select request unlock.

Unlock request pending icon

Those who are able to unlock the proof will be notified that you have asked them to unlock the proof. If they do so, you will receive an email and in-app notification that you can add comments to the proof.

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