If the dimension size of your file is extremely large – for example, a 4m x 3m banner or a very large-sized billboard, the file will take longer to process than a smaller dimension file.

To ensure faster processing time and a better experience for your reviewers when they open your proof, reduce the file in size prior to upload. For example 50% of its actual size.

In your outbox, if the proof is sitting at 10% (and remaining at 10%), the PageProof servers have not received the entire file. Please replace the file following these instructions.
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If you have any concerns about processing time, please reach out to our team through the in-app chat.
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