Troubleshooting

Is a web proof not opening?

If you can’t open a website or HTML proof, it is possible that your browser’s cookie settings are the cause. Follow these instructions.

Written by Gemma
Updated over a week ago

How to create a PDF with X-3 options

PDF files created in the PDF/X-3 standard are far more likely to be able to be opened in their intended form on the majority of devices.

Written by Roy Marshall
Updated over a week ago

How to export a HAR file

If our support team asks for a HAR file, here is how to export this file from your browser logs to assist in troubleshooting.

Written by Shana
Updated over a week ago

Trouble installing the add-on from Adobe?

There is a known fault in the Adobe marketplace add-on installation process which may result in a blank window, or a signing error.

Written by Roy Marshall
Updated over a week ago

Enabling browser cookies

If your browser cookies are disabled, this will cause a zipped HTML proof or email proof to pause at 10% download.

Written by Shana
Updated over a week ago

What does the status % mean on the proof tile in the outbox?

10% 20% 60% - what exactly do they mean, and what actions can you take?

Written by Marcus
Updated over a week ago

Illustrator workflow menu

Adobe Illustrator has a bug which causes dropdown menus to display text backwards and prevent menu scrolling. This simple fix will work.

Written by Marcus
Updated over a week ago

Undeliverable email detection

PageProof will let you know if reviewers you have invited to a proof were unable to receive the invitation - the email was undelivered.

Written by Gemma
Updated over a week ago

PageProof’s browser extension for website & HTML proofing

We explain further the benefits of having the PageProof browser extension installed in Chrome, Firefox, Edge & Safari.

Written by Marcus
Updated over a week ago

Changing the default browser used by email notifications

If you are opening a proof from a PageProof email notification and the default browser is not your preferred browser, follow these steps:

Written by Shana
Updated over a week ago

Something looking strange?

Browsers are not all created equal and on a rare occasion you may experience a glitch. Here’s what to do if something isn’t looking perfect.

Written by Shana
Updated over a week ago

Setting up your website ready for HTML proofing

To ensure the best proofing experience for you and your reviewers for web proofing, follow this simple checklist.

Written by Marcus
Updated over a week ago

Why is the red pen not available?

Depending on the proof status, the red pen tool is seen/hidden. Here’s an explanation of each proof’s state and who can add comments.

Written by Gemma
Updated over a week ago

Do you have enough space on your computer to open proofs?

Computers which are running low on disk space may not be able to open a proof. Avoid the hang on a sec message.

Written by Marcus
Updated over a week ago

Why do I have to login every time I open up PageProof?

Having to login all the time? Let’s see whether a very important setting has been disabled in your browser.

Written by Jacob Marshall
Updated over a week ago

Trouble logging in?

Can’t login? These steps will help you log in and get proofing.

Written by Gemma
Updated over a week ago

Reviewer status: Not registered

What does it mean when a reviewer’s avatar is white with a dotted outline? What does not registered mean?

Written by Larissa Devereaux
Updated over a week ago

Proof taking a long time to upload?

Is your proof in your outbox and taking a long time to process? This could be the reason why...

Written by Larissa Devereaux
Updated over a week ago

PageProof Email going to Junk or Spam

Notification emails going to junk or spam in Outlook, or Office365.

Written by Marcus
Updated over a week ago

X Frame options in headers explained

Some website url links are not able to be embedded, something PageProof requires to allow reviewers to see the url proof.

Written by Gemma
Updated over a week ago

How to get your proofs looking beautiful

Think about physical dimensions, resolution quality and fonts to ensure your reviewers get the best experience when they leave feedback.

Written by Gemma
Updated over a week ago

Need some help?

If you’re having an issue, or simply need some advice or help, let us take a look at your proof to see what you’re seeing.

Written by Gemma
Updated over a week ago

Ensuring emails get through and the best performance of PageProof

We do everything we can to ensure proof invitation emails are unfiltered by spam systems, but here some things your IT can do as well.

Written by Gemma
Updated over a week ago

I can’t see the proof

If you think you should be seeing the proof but can’t, it might be because of one of these three reasons.

Written by Gemma
Updated over a week ago