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Troubleshooting
Troubleshooting
Oops. Has something gone wrong for you? These articles may help.
+3
23 articles in this collection
Written by
Gemma,
Marcus,
Jacob Marshall
and 3 others
How to create a PDF with X-3 options
PDF files created in the PDF/X-3 standard are far more likely to be able to be opened in their intended form on the majority of devices.
Written by
Roy Marshall
Updated over a week ago
How to export a HAR file
If our support team asks for a HAR file, here is how to export this file from your browser logs to assist in troubleshooting.
Written by
Shana
Updated over a week ago
Trouble installing the add-on from Adobe?
There is a known fault in the Adobe marketplace add-on installation process which may result in a blank window, or a signing error.
Written by
Roy Marshall
Updated over a week ago
Enabling browser cookies
If your browser cookies are disabled, this will cause a zipped HTML proof or email proof to pause at 10% download.
Written by
Shana
Updated over a week ago
What does the status % mean on the proof tile in the outbox?
10% 20% 60% - what exactly do they mean, and what actions can you take?
Written by
Marcus
Updated over a week ago
Illustrator workflow menu
Adobe Illustrator has a bug which causes dropdown menus to display text backwards and prevent menu scrolling. This simple fix will work.
Written by
Marcus
Updated over a week ago
Undeliverable email detection
PageProof will let you know if reviewers you have invited to a proof were unable to receive the invitation - the email was undelivered.
Written by
Gemma
Updated over a week ago
PageProof’s browser extension for website & HTML proofing
We explain further the benefits of having the PageProof browser extension installed in Chrome, Firefox, Edge & Safari.
Written by
Marcus
Updated over a week ago
Changing the default browser used by email notifications
If you are opening a proof from a PageProof email notification and the default browser is not your preferred browser, follow these steps:
Written by
Shana
Updated over a week ago
Something looking strange?
Browsers are not all created equal and on a rare occasion you may experience a glitch. Here’s what to do if something isn’t looking perfect.
Written by
Shana
Updated over a week ago
Setting up your website ready for HTML proofing
To ensure the best proofing experience for you and your reviewers for web proofing, follow this simple checklist.
Written by
Marcus
Updated over a week ago
Why is the red pen not available?
Depending on the proof status, the red pen tool is seen/hidden. Here’s an explanation of each proof’s state and who can add comments.
Written by
Gemma
Updated over a week ago
Do you have enough space on your computer to open proofs?
Computers which are running low on disk space may not be able to open a proof. Avoid the hang on a sec message.
Written by
Marcus
Updated over a week ago
Why do I have to login every time I open up PageProof?
Having to login all the time? Let’s see whether a very important setting has been disabled in your browser.
Written by
Jacob Marshall
Updated over a week ago
Trouble logging in?
Can’t login? These steps will help you log in and get proofing.
Written by
Gemma
Updated over a week ago
Reviewer status: Not registered
What does it mean when a reviewer’s avatar is white with a dotted outline? What does not registered mean?
Written by
Larissa Devereaux
Updated over a week ago
Proof taking a long time to upload?
Is your proof in your outbox and taking a long time to process? This could be the reason why...
Written by
Larissa Devereaux
Updated over a week ago
PageProof Email going to Junk or Spam
Notification emails going to junk or spam in Outlook, or Office365.
Written by
Marcus
Updated over a week ago
X Frame options in headers explained
Some website url links are not able to be embedded, something PageProof requires to allow reviewers to see the url proof.
Written by
Gemma
Updated over a week ago
How to get your proofs looking beautiful
Think about physical dimensions, resolution quality and fonts to ensure your reviewers get the best experience when they leave feedback.
Written by
Gemma
Updated over a week ago
Need some help?
If you’re having an issue, or simply need some advice or help, let us take a look at your proof to see what you’re seeing.
Written by
Gemma
Updated over a week ago
Ensuring emails get through and the best performance of PageProof
We do everything we can to ensure proof invitation emails are unfiltered by spam systems, but here some things your IT can do as well.
Written by
Gemma
Updated over a week ago
I can’t see the proof
If you think you should be seeing the proof but can’t, it might be because of one of these three reasons.
Written by
Gemma
Updated over a week ago