PageProof

If you can’t open a website or HTML proof, it is possible that your browser’s cookie settings are the cause. Follow these instructions.

Is a web proof not opening?

PDF files created in the PDF/X-3 standard are far more likely to be able to be opened in their intended form on the majority of devices.

How to create a PDF with X-3 options

If our support team asks for a HAR file, here is how to export this file from your browser logs to assist in troubleshooting.

How to export a HAR file

There is a known fault in the Adobe marketplace add-on installation process which may result in a blank window, or a signing error.

Trouble installing the add-on from Adobe?

If your browser cookies are disabled, this will cause a zipped HTML proof or email proof to pause at 10% download.

Enabling browser cookies

10%, 20%, 60% – what exactly do these proof processing percentages mean, and what actions can you take?

What does the status % mean on the proof tile in the outbox?

Adobe Illustrator has a bug which causes dropdown menus to display text backwards and prevent menu scrolling. This simple fix will work.

Illustrator workflow menu

We explain further the benefits of having the PageProof browser extension installed in Chrome, Firefox, Edge & Safari.

PageProof’s browser extension for website & HTML proofing

If you are opening a proof from a PageProof email notification and the default browser is not your preferred browser, follow these steps:

Changing the default browser used by email notifications

Browsers are not all created equal and on a rare occasion you may experience a glitch. Here’s what to do if something isn’t looking perfect.

Something looking strange?

To ensure the best proofing experience for you and your reviewers for web proofing, follow this simple checklist.

Setting up your website ready for HTML proofing

Depending on the proof status, the red pen tool is seen/hidden. Here’s an explanation of each proof’s state and who can add comments.

Why is the red pen not available?

Computers which are running low on disk space may not be able to open a proof. Avoid the hang on a sec message.

Do you have enough space on your computer to open proofs?

Having to login all the time? Let’s see whether a very important setting has been disabled in your browser.

Why do I have to login every time I open up PageProof?

Are you having trouble logging into PageProof? These steps will help you log in to your account and get proofing in no time.

Trouble logging in?

What does it mean when a reviewer’s avatar is white with a dotted outline? What does not registered mean?

Reviewer status: Not registered

You can expect proofs to process quickly (in a matter of a minute or so). If your proof is taking a long time to process, this could be why.

Proof taking a long time to upload?

Are your notification emails going to junk or spam in Outlook, or Office365? Here’s how to ensure your email notifications get through.

PageProof emails going to Junk or Spam

Some website url links are not able to be embedded, something PageProof requires to allow reviewers to see the url proof.

X Frame options in headers explained

Think about physical dimensions, resolution quality and fonts to ensure your reviewers get the best experience when they leave feedback.

How to get your proofs looking beautiful

If you’re having an issue, or simply need some advice or help, let us take a look at your proof to see what you’re seeing.

Need some help?

We do everything we can to ensure proof invitation emails are unfiltered by spam systems, but here some things your IT can do as well.

Ensuring emails get through and the best performance of PageProof

If you think you should be seeing the proof but can’t, it might be because of one of these three reasons.

I can’t see the proof

Gemma

Roy Marshall

Shana

Is something not going quite right for you? These articles may help troubleshoot. Our team is available to assist in-app via the chat on the dashboard too.