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Something looking strange?
Something looking strange?

Browsers are not all created equal and on a rare occasion you may experience a glitch. Here’s what to do if something isn’t looking perfect.

Gemma avatar
Written by Gemma
Updated over a week ago

Troubleshooting checklist

  1. Your internet is working

  2. Quit your browser and relaunch it

  3. Empty your browser cache

Instructions for emptying your browser cache

For Chrome

  • Click the ... icon top right of the browser

  • Select History

  • Click Clear browsing data

For Safari

  • Go to the Menu bar found at the top of the screen

  • Select History

  • Click Clear history...

For Firefox

  • Click the 3 horizontal lines icon top right of your browser window and select Preferences

  • Select Privacy & Security

  • In the Cookies and Site Data section, click Clear Data...

For Microsoft Edge

  • Click the ... icon top right of the browser

  • Select Settings

  • Click Privacy & security and tick cached data and files and click the clear button

If the troubleshooting checklist steps above didn’t resolve the issue for you, we can investigate further and sometimes this may require us to be added to your proof. If so, please add [email protected] as an owner and send to us via the in-app chat the url to the proof.

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