Troubleshooting checklist
Your internet is working
Quit your browser and relaunch it
Empty your browser cache
Instructions for emptying your browser cache
For Chrome
Click the ... icon top right of the browser
Select History
Click Clear browsing data
For Safari
Go to the Menu bar found at the top of the screen
Select History
Click Clear history...
For Firefox
Click the 3 horizontal lines icon top right of your browser window and select Preferences
Select Privacy & Security
In the Cookies and Site Data section, click Clear Data...
For Microsoft Edge
Click the ... icon top right of the browser
Select Settings
Click Privacy & security and tick cached data and files and click the clear button
If the troubleshooting checklist steps above didn’t resolve the issue for you, we can investigate further and sometimes this may require us to be added to your proof. If so, please add [email protected] as an owner and send to us via the in-app chat the url to the proof.