If you are unable to open a website or HTML proof, it is possible that your browser’s cookie settings are the cause. Follow the below instructions to add a custom behavior/exception to your browser’s cookie settings.
To update cookie settings in Chrome
Step 1
Go to Chrome -> preferences -> privacy and security -> cookies and other site data.
Or, go to chrome://settings/cookies.
Step 2
In the customized behaviours section, for sites that can always use cookies click add.
Step 3
Enter the site [*.]pageproofweb.site and click add.
Repeat for [*.]pageproofusercontent.com and [*.]pageproofusercontent2.com
To update cookie settings in Firefox
Step 1
Go to Firefox -> settings. Then select privacy & security on the left-hand side.
Step 2
Scroll down to the cookies & site data section and click manage exceptions...
Step 3
Add https://pageproofweb.site and click allow.
Repeat for https://pageproofusercontent.com and https://pageproofusercontent2.com.
Step 4
Click save changes.
To update cookie settings in Safari
Step 1
Go to Safari -> settings. Then select the privacy tab.
Step 2
Uncheck website tracking: Prevent cross-site tracking.
If you are still unable to open the web proof after following the instructions above for your browser, please contact our team via the in-app chat on your dashboard or via email to [email protected].