If you are unable to open a website or HTML proof, it is possible that your browser’s cookie settings are the cause. Follow the below instructions to add a custom behavior/exception to your browser’s cookie settings.

To update cookie settings in Chrome

Step 1

Go to Chrome -> preferences -> privacy and security -> cookies and other site data.
Or, go to chrome://settings/cookies.

chrome://settings/cookies

Step 2

In the customized behaviours section, for sites that can always use cookies click add.

Customized behaviours section in Chrome settings for cookies

Step 3

Enter the site [*.]pageproofweb.site and click add.

Repeat for [*.]pageproofusercontent.com and [*.]pageproofusercontent2.com

To update cookie settings in Firefox

Step 1

Go to Firefox -> settings. Then select privacy & security on the left-hand side.

Step 2

Scroll down to the cookies & site data section and click manage exceptions...

Cookies & Site Data section in Firefox settings

Step 3

Add https://pageproofweb.site and click allow.

Step 4

Click save changes.

Save changes in the cookies and site data exceptions

To update cookie settings in Safari

Step 1

Go to Safari -> settings. Then select the privacy tab.

Privacy settings in Safari

Step 2

Uncheck website tracking: Prevent cross-site tracking.

Uncheck prevent cross-site tracking

If you are still unable to open the web proof after following the instructions above for your browser, please contact our team via the in-app chat on your dashboard or via email to [email protected].

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