If you are unable to open a website or HTML proof, it is possible that your browser’s cookie settings are the cause. Follow the below instructions to add a custom behavior/exception to your browser’s cookie settings.

Step 1

Go to Chrome -> settings -> privacy and security -> third-party cookies.

Step 2

Select allow third-party cookies.

Step 3

In the section sites allowed to use third-party cookies click add.

Enter the following sites:

Then quit and relaunch Chrome.

Step 1

Go to Firefox -> settings. Then select privacy & security on the left-hand side.

Step 2

Select standard.

Step 3

Scroll down to the cookies & site data section and click manage exceptions...

Step 4

Add the following websites:

After each entry you will see the http:// and https:// entries added automatically.

Click save changes. Then quit and relaunch Firefox.

Step 1

Go to Safari -> settings. Then select the privacy tab.

Step 2

Uncheck website tracking: Prevent cross-site tracking.

Then quit and relaunch Safari.

If you are still unable to open the web proof after following the instructions above for your browser, please contact our team via the in-app chat on your dashboard or via email to [email protected].

Learn more about website proofing with PageProof.