All proofs, comments and attachments are fully encrypted when you’re using PageProof, and only you and others that have been formally invited to review your proof can decrypt them. So, if you’d like us to give you some advice or help along the way, we may need to be formally added to the proof to see it and its workflow.
Open the proof’s info pane by clicking the i icon on the proof tile, or when you’re viewing the proof.
Click the plus icon and add firstname.lastname@example.org as an owner.
Once we’ve given you the help you need, open the info pane again and remove us as an owner.