What does a dotted avatar mean for a user
If you see a white avatar with a dotted line for a user, this means the user hasn’t completed their account activation in PageProof yet. Either they haven’t opened a proof, or created their PageProof account manually yet.
A non-registered reviewer will look like this in the workflow (take a look at the avatar for [email protected]):
Here are some actions you can take:
Firstly, check that the email address is typed correctly – even the best of us can type too quickly and accidentally add a typo in the email address.
If the email address is correct, send the reviewer a nudge by clicking the 3 dots icon to the right of their email address. This will prompt them to review the proof.
Note
On occasion, the image of the avatar might be cached by your browser. It will change to a solid avatar after they register but you may need to refresh your browser to see the updated avatar.